Library of facilitation techniques

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Thiagi Group

CIA

Here's what the three letters of the acronym stand for: constructive, immediate, and active. Whenever someone shares some news about positive things that happened to her, react constructively, immediately, and actively. This strengthens your relationship and makes both of you happy. To learn more about this approach, read the handout at the end of the game instructions.

Thiagi Group

Postcard from a Friend

Here's an interesting icebreaker that uses the postcards written in the previous closer activity (Postcard to a Friend). It involves distributing postcards from previous participants with their highlights and advice for a new group of participants. Be sure that you receive informed consent from the writers before using their postcards in this activity.
Peter Bettenbuch

Interview

The interview is a good warm up for every training or workshop session. Playful start in which the participants will start to communicate with and come to know each other, directing the thinking toward the topic of the day. It is usually a very cheerful activity.

Az interjú egy jó bemelegítés, jégtörő minden tréninghez vagy workshophoz. Játékos kezdés, amelyben a résztvevők elkezdenek megismerkedni és kommunikálni egymással, miközben a gondolataikat már a nap témája felé irányítjuk.


Gamestorming methods

Manage What You Measure

Measures of success vary across an organization. Executives concern themselves with company-wide Objectives involving Revenue, Cost, Profit, Margin and Customer Satisfaction.

Further down the org chart, management and individual contributors rate performance against more detailed Key Performance Indicators (KPIs) tracking customer behavior: a product manager may measure app downloads, or number of shopping cart items per visit. These customer behaviors clearly affect the larger corporate Objectives, but how? and which have the most impact?

Robert from SessionLab

Establish next quarter's Rocks

A step-by-step process to help teams align on their plans and set focus for an upcoming period - in this case, setting Objectives (Rocks) and Key Metrics for quarterly planning.

Moonshot Thinking

To be able to face up to and solve the grand challenges of our time, we need to be audacious in our approach and aspiration.